REFUND AND BOOKING POLICY
DANAO Group Pty Ltd
ACN: 688 818 797
ABN: 30 688 818 797
Level 3 1060 Hay Street West Perth WA 6005
1. Booking Process
All bookings must be made directly through an authorised representative of DANAO Group or via official communication channels. Once a booking request is submitted our team will confirm availability, finalise service details, and issue a formal booking confirmation and invoice.
A booking is only confirmed once payment is received in full unless alternative terms are agreed in writing. For members with an active Private Access account, preapproved billing arrangements may apply.
2. Service Availability
DANAO Group offers services across Australia. Availability depends on location provider scheduling and service type. While we aim to accommodate all requests priority is given to existing members and clients who have paid the consultation fee.
3. Consultation Fees
Certain services require a nonrefundable consultation fee. This fee secures our time and resources to design and prepare your tailored service plan. It does not guarantee acceptance into our Private Access program and is not redeemable for other services.
4. Payment Terms
All standard bookings require upfront payment prior to service. Approved members and repeat clients may be offered invoicing terms upon request. Payment must be made using an approved method. Late payments may result in delayed or cancelled services.
5. Changes to Bookings
Changes to confirmed bookings must be requested at least 72 hours in advance. While we do our best to accommodate changes we cannot guarantee availability or service continuity outside the original agreement.
6. Cancellations
All cancellations must be made in writing and sent to info@danaogroup.com.au.
The following conditions apply:
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Cancellations made more than 72 hours before the service will receive a full refund unless specific third party bookings are nonrefundable
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Cancellations made between 48 and 72 hours before the service may receive a partial refund depending on circumstances
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Cancellations within 48 hours of service will not be eligible for a refund
7. No Shows or Last Minute Withdrawals
Clients who fail to attend a scheduled service without notice or cancel less than 24 hours before commencement are considered no shows. No shows will not be eligible for a refund and may be subject to a rebooking fee.
8. Service Interruptions
In the rare event that a confirmed service cannot be delivered due to provider illness severe weather or force majeure a full refund or rescheduling option will be offered. DANAO Group will not be held liable for delays caused by third party disruptions beyond our control.
9. Refund Processing
Where a refund is approved it will be processed within 7 business days using the same method as the original payment. DANAO Group does not issue cash refunds. Proof of refund will be provided upon request.
10. Exceptional Circumstances
Refunds outside this policy will only be considered in exceptional situations and are at the full discretion of DANAO Group management. All requests must be submitted in writing.
11. Contact
For any questions regarding your booking or refund request please contact our team at info@danaogroup.com.au. We are committed to providing a smooth stress free experience from start to finish.